Field Service organizations continue to rely on inefficient manual and pen and paper processes that negatively impact the business, from poor customer experience to increased costs and reduced productivity. Although smartphones and tablets are well suited to digitizing these processes, there are numerous reasons why organizations have so far struggled to deliver mobility solutions to the field.
In this on-demand webinar, Brett Li, Senior Product Marketing Manager, discusses these challenges and shares how leading field services organizations have overcome them. Watch this webinar to learn:
- How mobility enhances mean time to repair (MTTR), first-time fix rates (FTFR), and customer satisfaction
- How Titan Machinery, Bell Mobility, and DirecTV have created micro apps to make critical workflows accessible and easy to use by field technicians
- About technology that securely extends the reach of back-office applications such as ERP, EAM, CRM and FSM, to field workers, with rapid time-to-value
Duration: 25 Minutes