Digital transformation is on the mind of every IT executive as they strive to create agility through improved operations. However, knowing where to focus is a challenge. Should you digitize R&D, the sales force, business operations, technology or other areas? Many of your competitors already have a head start.
Forrester just released new research focused on Unleashing the Power of Digital Operational Excellence. This brief identifies which aspects of operational excellence offer the biggest customer value.
Find out how you stack up against other companies:
- Where predators are seeing the most transformation in business operations
- How transformers are learning to take advantage of new technology
- Why Dinosaurs still reflect a common bolt-on approach